What We Do:

Dryer Repair Tips:
Is a gas dryer cheaper to run than an electric dryer?
Yes. Gas dryers are typically half as expensive to run as electric dryers.
Do dryer softener sheets hurt the dryer?
Yes and no. Dryer softener sheets don't harm the dryer. However, their residue may cause the screen of the lint filter to become partially clogged or the electronic moisture sensor to be coated with residue. If this happens, clean the screen with a little detergent and a soft-bristle brush, wipe off the sensor with a cotton ball and a little rubbing alcohol.
Sometimes the softener sheets get stuck in the lint filter or over the vents on the inside of the dryer, so check to be sure the sheets come out of the dryer with the load of clothes.
Is it important for my dryer to be level or would I need Dryer Repair?
Yes. All appliances perform best when set up properly. If a dryer is not level, it can cause some components to wear out prematurely, and an appliance repair technician would need to be consulted.

Washing Machine Repair Tips:
Washer Repair: How delicate is the “delicate” cycle?
The systems used for delicate cycles vary widely. Units with at least a two-speed motor--one speed for regular and another for delicate--are usually more gentle than units with only one speed.
Why do items sometimes tear in my washer?
During the wash cycle, the agitator in the center of a top-loading washer rotates back and forth rapidly. If the unit is too full, or if the agitator happens to catch a piece of clothing in an unfortunate way, it may tear certain clothes. When washing fragile things, put them into a net laundry bag (available in our accessories section), before you wash them.
What causes those fuzzy balls on some clothing?
Many synthetic clothes shed small fibers that ball up and cling to the clothes. Remove these "pills," if you like, with a fuzz-removing device that you can get from your local clothing materials supplier. Overloading your washer can make this condition worse.
How do I know how many clothes to put into the washer?
For a top loader, a general rule of thumb is to lay clothes loosely inside the washer until they reach the top of the agitator. For a front loader, fill it until it's full, with minimal compression of the clothes.

 

Range/Stove/Cooktop Repair Tips
Why won't my clock keep the correct time?
If your clock consistently gains or loses time, you'll have to replace the clock if you want to have the correct time. Such clocks aren't repairable.
Oven Repair: Why won't my oven heat to the proper temperature?
If you have a gas oven, see "There is a red glow in my oven, but it isn't heating. Why?" If that section doesn't help, or if you have an electric oven, consult the Troubleshooting Guide portion of our website for more help.
Oven Repair: Should I leave the oven door open when broiling?
Maybe. Many ovens have the broiler built into the oven near the top. If this is true for your unit, it may be best to leave the oven door open a few inches. If the broiler is at the bottom--in a drawer--you can leave the door closed.
Cooktop Repair: Is it normal for my electric burners and oven heating element to glow bright red?
Yes. Electric burners and heating elements glow red--or bright red--when set to one of the higher settings.

Refrigerator Repair Tips
How do I pull the refrigerator away from the wall to clean?
Virtually all refrigerators made in the past 15 years stand on built-in rollers. Often you need to retract the front leveling legs before trying to move the unit. Unloading the food from the unit first, really helps too. Grab the refrigerator near the bottom and pull it straight out, taking care not to damage your floor. Check out our Easy Glide Tracks in the accessories section to make this process easier.
Can shelves be added to the refrigerator/freezer?
Usually. If there is room in your unit for an additional shelf, and the necessary hardware in the walls and/or ceiling, you can add a shelf. To order the shelf from our parts order center, you will need the model number of the unit.
How often should I clean the coils under the refrigerator?
At least once a year. See our Maintenance Tips section for further details.
Refrigerator Repair: How do I prevent shelves and brackets from breaking?
Many of the plastic parts in your refrigerator/freezer are fragile. Take care not to load--or force--too many items onto the shelves or slam the door.
Does the freezer get warmer during self-defrost?
Yes. The freezer temperature increases by about 20 degrees during the defrost cycle. This is normal and doesn't affect the quality of the food in your freezer.

Air Conditioning Repair Tips
Air Conditioning Repair: Can I run my air conditioner all year long?
You can run the air conditioner as long as both the outside and inside temperatures are above 60 degrees. If either temperature is too cold, the unit may not function properly
AC Repair: Are window air conditioners expensive to run?
Yes. They use a considerable amount of electricity. A standard single room air conditioner will cost approximately 7-12 cents per hour to operate. If you run the air conditioner for 8 hours per day it will cost you approximately $24.40 per month at $.10 per kilowatt hour.
AC Repair: Is it normal for my unit to run continuously?
Usually no. If your air conditioner is running constantly and the room is not cooling to the set temperature you should check several things. First check the temperature of the air entering the air conditioner. Then check the temperature of the air blowing out of the air conditioner. The difference in temperature should be no less than 15 degrees. If the unit cannot cool the air traveling through it by 15 degrees or more it may have a problem that can be corrected. If the unit has a difference of more than 15 degrees it is probably working properly. If the unit is cooling properly the room might be too big for the unit's capacity (see the section named "What size unit do I need for my room."